Privacy Policy

Last Updated: May 25, 2026

Introduction

pearly-journey ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pearly-journey.com and use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Enrol in our programmes
  • Contact us via email or other communication methods
  • Subscribe to our newsletters or updates
  • Participate in surveys or feedback requests

This information may include:

  • Parent/guardian name and contact details
  • Child's name, age, and educational background
  • Email address
  • Postal address
  • Payment information (processed securely through third-party providers)
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie banner and your browser settings. For more details, see our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and managing our educational programmes
  • Communicating with you about sessions, schedules, and programme updates
  • Processing payments and maintaining financial records
  • Improving our services and developing new programmes
  • Sending relevant educational resources and updates (with your consent)
  • Responding to your enquiries and providing customer support
  • Complying with legal obligations
  • Protecting against fraud and ensuring security

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing necessary to fulfill our educational services contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal Obligation: Processing necessary to comply with legal requirements

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services, including:

  • Payment processors
  • Email service providers
  • Web hosting services
  • Video conferencing platforms (for online sessions)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or court orders
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Prevent or investigate fraud or security issues

Safeguarding

As we work with children and young people, we take safeguarding seriously. If we have concerns about a child's welfare, we may share information with appropriate authorities as required by law and safeguarding protocols.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Active participant data: Duration of programme plus 2 years
  • Financial records: 7 years (legal requirement)
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months

Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our services are designed for children and teenagers aged 7-18, but we collect personal information directly from parents or guardians, not from children themselves. We do not knowingly collect personal information directly from children without parental consent.

Parents and guardians have the right to:

  • Review their child's information
  • Request deletion of their child's information
  • Refuse further collection of their child's information

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Secure backup procedures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 32 Wellington Street, Leeds, LS1 4DL, United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: pearly-journey.com
Helpline: 0303 123 1113